Question 1

'vseKARTA' MAINTENANCE

Accepted Answer

How much does the bank charge for the card?

Not a penny. FUIB maintains your card free of charge. No monthly payments for using the card.

Can I issue a card to my account to another person (wife, husband, sister, brother, confidant)?

You can issue additional BPCs over the number provided by the terms of the package for additional funds in accordance with the bank's tariffs for servicing individuals.

Where can I find out my account details?

The account holder can receive the full details of the account:

in a branch of the bank serving the account, with a passport;
using the PUMB mobile app service (section 'Accounts'/'Card account details'/'Details' button);
using email, contact the Customer Service Center.

How can I get an additional income?

With  &ldquo;Free&rdquo; deposit:

earn by transferring the balance of your personal funds to a deposit using FUIB Online;
withdraw, accumulate or replenish this money 24/7 using FUIB Online without restrictions, when you need it. Details on the link.

Question 2

REPLENISHMENT

Accepted Answer

How much does it cost to replenish a card?

Not at all.
Replenish with cash; replenish your card from another bank in Ukraine, from your friends, relatives, acquaintances, or partners &ndash; free of charge. Please note that FUIB does not take a commission, but a commission from another bank is possible.

How can I replenish my account?

You can replenish a card account opened in national currency by contacting the nearest FUIB branch. When replenishing a card account of a FUIB customer at a FUIB branch, it is enough to indicate the payment card number (16 digits that are indicated on the front side of the card)/account number/agreement number and the full name of the account holder.

Question 3

PAYMENTS

Accepted Answer

What is the commission for card payments within Ukraine?

There is no commission. Pay in a supermarket, store, cinema, transport and the Internet &ndash; no commission.

What is the commission when paying for utilities and mobile top-up?

No commission. Utility bills and mobile top-up are without commission in PUMB mobile app anywhere 24/7 from your smartphone.

I made a payment using my card at a point of sale; the payment amount on my account is blocked. What does it mean?

According to the rules of international payment systems, when making payments with a payment card in retail outlets, on the Internet, as well as when withdrawing cash from ATMs of third banks, the required amount of funds from the account is not immediately debited, but for some time (1-3 days) is blocked on the account. If no funds are debited within a month after the transaction (the amount was blocked by mistake, the acquiring bank returned the money), the blocked amount automatically becomes available.

Question 4

TRANSFERS AND WITHDRAWALS

Accepted Answer

What is the commission if you transfer money to a card of another bank?

In PUMB mobile app transfers to cards of other banks are free! Transferring funds from 'vseKARTA' to cards of other banks using other services outside FUIB can cost from 0.5% to 1.5% minimum.

What is the commission for transfers in PUMB mobile app to accounts in other banks?

The commission is 0.5% of the amount, minimum &ndash; 3 UAH, maximum &ndash; 500 UAH.

What is the commission for transfers at the bank's cash office?

Transferring funds to accounts in other banks from your card at a FUIB cash office will cost 1.5% of the amount.

What will be the commission for cash withdrawals from an ATM?

With no additional fees, withdraw cash from an ATM of any bank in Ukraine.

What is the commission for withdrawing cash at the bank's cash desk?

No commission when withdrawing funds from the card at the cash counter of FUIB up to 2 times a month in the amount of up to 500 thousand in equivalent, provided that all accounts for personal payments and deposit accounts of the customer in one currency for the last calendar month had a daily positive balance of not less than 500 USD/500 EUR/500 PLN/500 GBP. Otherwise &ndash; 1%
Withdrawal of funds without a card at the cash counter of FUIB &ndash; 1.5%

Question 5

OPENING AND USING 'vseKARTA'

Accepted Answer

How can I open a card?

To open a plastic card, fill out an application on the website. The manager will call you back and provide detailed information.
Or visit a FUIB branch with your passport, TIN and a protective mask. The branch manager will inform you about the time when your card will be ready.
The opening of the virtual card is available in the PUMB mobile app. More details here.

How can I start using the card with help of the PUMB mobile app?

Step 1
Download FUIB Online on your smartphone: find the application on the App Store or Play Market, or scan the QR code.
Step 2
Enter your phone number and password for PUMB mobile app, which you received in SMS from the bank.
Step 3
In the 'Cards and accounts' section, select a card; go to settings by clicking on the 'Activate the card' button.
Step 4
Follow the step-by-step instructions and receive the card PIN code in SMS to the number that was provided to the bank as the main phone number.

How can I start using the card with help of my phone?

Step 1
Call the hotline 044 290 7290* from the phone number provided to the bank as the main one.
Step 2
Say to the voice assistant: 'Get a PIN code.'
Step 3
To activate the card and receive the PIN code, it will be necessary to say the card number, for which the PIN code is installed, its validity (on the card), the passport number or ID card, and date of birth.
Step 4
Receive card PIN code by SMS.

Are there any reward programs?

Yes, register your cards on the Mastercard Bilshe platform in the 'Profile' section of the program menu (https://bilshe.mastercard.ua/). Collect silver points for payments with Mastercard. The rules for accumulating points, the features of their writing off, combining points with other program participants, and much more, find out here (https://bilshe.mastercard.ua/).

I have lost my card, what should I do?

If you lose your payment card, be sure to notify the bank about it. Call the customer service center: +38 044 290 7290 and report the incident to the operator. With the help of the operator of the information line or with the help of the FUIB Online service, block financial transactions of the card in order to prevent possible financial losses. 
After that, contact the bank branch to order a reissue of the lost BPC.

Question 6

VIRTUAL “vseKARTA”

Accepted Answer

What is a virtual card?

It is a bank card with all its attributes (card number, expiration date, CVV, PIN code), but no physical issue of plastic.

Where can I open a virtual card?

A virtual card can only be opened in the PUMB mobile app, when registering a new 'vseKARTA' service package, or by issuing an additional virtual card to an existing account

How can I activate a virtual card?

The card is issued active, and a customer can use it immediately after registration.

Where can I find out the details of a virtual card?

Card details are available only in electronic form in the PUMB mobile app.

How can I get a PIN code for a virtual card?

PIN-code is sent to the customer's mobile phone number after the card is drawn up.

How can I open a virtual card using PUMB mobile app?

'Open a virtual card when opening a new package 'vseKARTA 'The detailed instruction.
Open a virtual card as an additional one to an existing account:

On the Main page, select 'New Card' and click the 'Open' button
select the account for which you want to open a card and read the conditions
To confirm the opening of the card, enter the otp-password
tie a card to a GPay or Apple Pa wallet

Question 7

«vseKARTA» FOR SOCIAL BENEFITS AND PENSION

Accepted Answer

Can I open a card in FUIB to receive social benefits or pension?

To receive a pension and social benefits, you can draw up the 'vseKARTA' package of services. Thanks to changes in Ukraine's legislation, now you can open a card for crediting a military pension.

Can I trust FUIB?

FUIB is one of the leading banks in the country with Ukrainian capital, authorized by the Pension Fund of Ukraine to make pension payments.

How is the transfer of applications with account details for crediting payments to authorized structures carried out?

The bank transfers the account details for crediting to authorized structures independently, and you will learn about the pension crediting via SMS.

Question 8

PLASTIC card with delivery to Nova poshta

Accepted Answer

How to order a plastic card with delivery to a branch or post office of Nova poshta?

Detailed instructions
Delivery of a plastic card to a branch or post office of Nova poshta can only be arranged through the PUMB mobile app.

How to get a name card?

You can apply for a personalized card only at a branch of the Bank. When ordering a plastic card through the PUMB mobile app with delivery to a branch or post office of Nova poshta, you will be issued an unnamed card valid for 3 years.

How much does it cost to deliver a card to a branch or post office of Nova poshta?

The bank does not charge a fee for the issuance, maintenance and delivery of the card. Nova poshta tariff applies. Payment is made by the client directly to Nova poshta upon receipt of the parcel. You can find the rates for parcel delivery on the official website of Nova poshta.

What is the delivery time of the card to the branch or post office of Nova poshta?

Estimated delivery time of the card is 2 working days. You can find detailed information about delivery times and the status of your package on the website or in the mobile application of Nova poshta.

How to activate a plastic card ordered with delivery to a branch or post office of Nova poshta?

After the client receives a parcel with a card at Nova poshta, the card must be activated and a pin code for it must be obtained in the PUMB mobile app. Without this, the card will not work for security purposes.
*Attention! When receiving a parcel with a card at a New Post office or parcel machine, make sure the package is intact.
Activation of the card must be carried out no later than 30 calendar days from the date of ordering the card.

Which account can I order an additional plastic card with delivery to Nova poshta to?

Ordering an additional plastic card via PUMB mobile app with delivery to Nova poshta is available in debit service packages, the tariffs provide for the possibility of issuing a Mastercard World PayPass Debit card Instant Issue (unnamed), and the number of issued active plastic cards for such an account does not exceed one cards. If you need to issue a plastic card in an amount exceeding the limit in PUMB mobile app, you can get a card immediately by contacting any branch of the bank.

“vseKARTA” — USE SIMPLE0%

To open a virtual card, go to the PUMB mobile application

Simple and beneficial card for daily needs

You can apply a plastic card online and pick it up at the Bank's branch or at the branch/post office of Nova poshta

Conditions of the card use

For what cases is "vseKARTA" needed?

For daily needs:

For entrepreneurs' own funds:

As an additional card

For foreign exchange transactions

Protect yourself and your card from fraudsters