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Actual information about current FUIB activities

The bank is currently working in accelerated mode in order to provide our customers with constant access to bank’s products and services

List of branches and ATMs operating today, on the link.

Cash withdrawal

For card accounts opened with FUIB

Daily limit on the client:

  • from clients’ accounts in foreign currency (carried out both in foreign currency and in UAH)  in the amount not exceeding the equivalent of up to 100 000 UAH
  • from clients’ accounts in national currency:
    • on the territory of Ukraine possibly in the total amount of up to 100 000 UAH:
      • at ATMs
      • at cash desks
      • on the cash desks of some supermarkets and petrol stations, which provide option of cash withdrawal (Silpo, Fora, network of petrol stations ОККО and others), it is possible to withdraw cash in the amount up to 6 000 UAH
    • abroad –  equivalent to 50 000 UAH

Monthly limit on the client:

  • from accounts in foreign currency on the territory of Ukraine and abroad  in the amount not exceeding the equivalent of 600 000 UAH
  • from accounts in national currency from all channels:
    • on the territory of Ukraine – up to 600 000 UAH
    • abroad – equivalent to 50 000 UAH

For card accounts opened with other banks of Ukraine it is possible to withdraw per day:

  • in FUIB ATMs:
    • from cards of partner banks – up to 10 000 UAH
    • from cards of other banks – up to 3 000 UAH
  • at FUIB cash desk:
    • up to 100 000 UAH per day according to FUIB's tariffs without taking into account the fee of your Bank

From July 1, 2022, the fee for withdrawing cash from ATMs and cash desks of banks abroad from all debit cards has been reduced. Now it is 1% of the transaction amount + 1 USD equivalent at the NBU exchange rate on the date of commission payment.

Currency exchange

  • In FUIB Online application you can sell USD or EUR currency
Credit cards

What about my credit limit?

  • usage of the credit limit has been renewed for active customers now. Limits are calculated individually;
  • the limit is available for all types of operations, you can view the available limit in the FUIB Online application;
  • terms of accrual of interest on the debt remain unchanged.

«Splachujte chastynamy» service

  • registration of the service is temporarily unavailable
  • all current installments remain unchanged

Extension of cards validity

  • validity period of all FUIB cards is extended automatically.

Grace period

  • the grace period for credit cards works in standard mode - the amount owed at the end of the settlement period must be repaid by the payment date of the next settlement period. The terms of the grace period do not apply to cash withdrawals and transfers of credit funds to the accounts and cards of any bank.

Opening a new card 

  • we do not open new credit cards at the moment.

How can the funds be used

  • Credit card use is available within individually calculated credit limits.
  • The use of own funds is not limited in case of compliance with the law.
  • You can view the available limit in the FUIB Online application.

Important: during the day on the territory of Ukraine, you can withdraw cash from the FUIB account using the cash desk, at an ATM or retail network for the total amount in equivalent up to 100 000 UAH, abroad - equivalent to 50 000 UAH. Limit of cash withdrawal from the account from all channels per month:

  • on the territory of Ukraine - up to 600 000 UAH
  • abroad - equivalent to 50 000 UAH

You can replenish accounts with your own funds in the following ways:

  • cashless method (including cards of foreign banks NEW!):
    • in the FUIB online or Internet banking*
    • on the bank's website fast, convenient and online at the link*
    • the payment platform PayHub.com.ua at the link*
    • FUIB's Viber Bank*
  • in cash:
    • through FUIB self-service terminals**
    • in FUIB bank branches through cash desks**
    • through self-service terminals of the following partners: JSC CB Privatbank, Globalmoney, FC Sistema, IBox, Easypay, City24 - LLC "FC PHOENIX", FC Swift Garant
    • through the cash desk of branches of any other bank of Ukraine*

* Possible commission on the part of the sending bank when transferring from another bank's account.

** The list of branches and terminals operating on the current date can be found at the link.

Terms of credit card service for the period of martial law

  • Mandatory monthly payments include only overdue debt (if any) and accrued interest (if any). Details in FUIB Online app.
  • Payments are calculated individually and significantly reduced compared to pre-war times. To reduce the financial burden in the future, we recommend that you do not accumulate debt and make payments in excess of what is currently calculated.

Find out more about credit card terms on the page.

Cash loans and loans for the purchase of goods

Drawing up 

  • Loans and installment payments drawing up is temporarily unavailable.

Loan holidays

In March, we set a credit vacation with a prolongation (extension) of the loan agreement for cash loans, loans for the purchase of goods and «Splachuite chastyamy NEW» for a period of 3 months.

From June 1, we have extended the credit vacation for another 3 months, until the end of the summer. 

Credit vacation is a temporary reduction in loan payments to reduce the financial burden. However, they do not cancel monthly payments.

Conditions for granting the loan holidays with an extension of the agreement term:

  • provided to owners of cash loans, loans for the purchase of goods, and "Splachuite chastynamy NEW"
  • mandatory payment will consist of interest, monthly fee and reduced loan amount
  • monthly commission is not charged during the extended term of the loan agreement
  • the real interest rate and the date of making obligatory payments do not change
  • penalties and increased interest for overdue debt are not accrued, it will not affect the client's credit history. In this case, unpaid payments from June 1 will be made in arrears.

An example of payment calculation:

Loan 10 000 UAH for 24 months

Loan repayment

The bank does not apply penalties from March 1, 2020. But we recommend not accumulating debt and making payments in the amount that is comfortable for you.

You can repay loans in the following ways

  • by credit card of any Ukraine or foreign NEW! bank:
    • in the FUIB online or Internet banking*
    • on the bank's website fast, convenient and online at the link*
    • the payment platform PayHub.com.ua at the link*
    • FUIB's Viber Bank*
  • in cash:
    • through FUIB self-service terminals**
    • in FUIB bank branches through cash desks**
    • through self-service terminals of the following partners: JSC CB Privatbank, Globalmoney, FC Sistema, IBox, Easypay, City24 - LLC "FC PHOENIX", FC Swift Garant
    • through the cash desk of branches of any other bank of Ukraine*

* Possible commission on the part of the sending bank when transferring from another bank's account.

** The list of branches and terminals operating on the current date can be found at the link.

Debit payment cards

If the payment card term is expired

  • The duration of all FUIB payment cards is extended automatically

Utilization and availability of money on payment cards

  • The money on debit payment cards is available for utilization

Important:

  • During the day you can withdraw cash from the UAH FUIB account: The monthly limit of cash withdrawal from the account in national currency from all channels per month:
    • on the territory of Ukraine - at the cash desk,  at an ATM or retail network for the total amount in equivalent up to 100 000 UAH
    • abroad – equivalent to 50 000 UAH
    • on the territory of Ukraine - up to 600 000 UAH
    • abroad - equivalent to 50 000 UAH
  • During the day from the FUIB account in foreign currencies (except RUB) you can withdraw cash (both in foreign currency and in UAH) through the cash desk, at an ATM for the total amount in equivalent up to 100 000 UAH, the limit per month is 600 000 UAH.

From July 1, 2022, the fee for withdrawing cash from ATMs and cash desks of banks abroad from all debit cards has been reduced. Now it is 1% of the transaction amount + 1 USD equivalent at the NBU exchange rate on the date of commission payment.

  • Cashless transactions and transfers from debit payment cards are made in usual mode.
  • According to the NBU Resolution, quasi cash transactions (replenishment of electronic wallets, brokerage or forex accounts, payment of traveler's checks, purchase of virtual assets) are prohibited for UAH accounts, transfers of funds to foreign bank cards, including through third-party services, are prohibited. cross-border transactions p2p) set a limit on the total amount equivalent to 100 000 UAH per month.
  • For foreign currency accounts, the limit on quasi cash transactions and transfers to foreign bank cards are also prohibited (cross-border p2p transactions).
  • The service of all payment cards out of the border of Ukraine (except russia and belorussia) carried out according to the same limits as on the territory of Ukraine, withdrawals (paragraph 2.1.10.1.7; paragraph 2.2.5.1.6) are fulfilled according to acting bank tariffs.

Utilization of payment cards by citizens of Ukraine on the territory of russia and belorussia

  • It is impossible to withdraw money from FUIB cards in russia and belorussia.

Utilization of payment cards by citizens of russia and belorussia on the territory of Ukraine

According to the resolution of the National bank of Ukraine, the accounts, which belong to the customers who are citizens of russia and belorussia, are blocked. It is possible to unblock these accounts by providing to the bank branches the document, which confirms permanent residence permit or certificate of actual place of registration in Ukraine.

Cash withdrawal is impossible from card on the territory of russia and belorussia

If your card is blocked

If your payment card is blocked and you do not have possibility to submit to the bank office actual documents for reidentification kindly call to the bank’s hot line for unblocking.

Hot line phones:

  • +38 044 290 7 290
  • +38 096 290 7 290
  • +38 050 290 7 290
  • +38 093 290 7 290
SWIFT transfers and payments

Card transfers

  • card-to-card transfers are not limited
  • maintenance of all cards abroad of Ukraine today is carried out without restrictions, withdrawal (paragraph 2.1.10.1.6; paragraph 2.2.5.1.6) in accordance with the current Tariffs of the Bank
  • cash withdrawal operations from FUIB cards in the republic of belarus and the russian federation are not carried out.

SWIFT transfers

Incoming transfers

  • Our clients can receive money transfers from friends and relatives to their foreign currency account (EUR, USD, PLN, GBP) via SWIFT transfers. If there are no accounts in the currency of the transfer, the funds will be converted into UAH at the NBU exchange rate on the date of the transaction credited to the client's current account opened in UAH. You do not need to install anything extra to receive funds in UAH accounts abroad
  • FUIB accounts/cards replenishment operations from the republic of belarus and the russian federation are not accepted

SWIFT transfers are possible in the following cases:

1.the costs associated with the death of citizens, treatment in medical institutions and transportation of patients

2.transfer of funds for education to the accounts of educational institutions of a foreign state

3. on the basis of separate permits of the NBU

4. transfers in favor of diplomatic missions, consular offices of Ukraine abroad

5. between own accounts in another Ukrainian bank

6. to a special account of the National Bank of Ukraine to raise funds in support of the Armed Forces of Ukraine and/or to the accounts of the Cabinet of Ministers of Ukraine, ministries and other state bodies of Ukraine

7. for the purchase of a number of goods abroad within the monthly limit of 400 000 UAH (equivalent to the official NBU exchange rate). Such goods include body armor, helmets, military and tactical uniforms, military and tactical footwear, protective clothing, optical surveillance devices, unmanned aerial vehicles, sleeping bags, mats and home care products

Western Union / MoneyGram / Ria transfers

International money transfers from abroad are paid:

  • in UAH, USD, EUR
  • in cash through the cash register
  • to the client's card account in the appropriate currency (except russian federation and belarus) or in UAH

Payment of transfers from the russian federation and the republic of belarus, as well as all transfers in RUB are not issued.

Western Union transfers across Ukraine currently not implemented. 

Outgoing transfers are not sent by decision of the NBU.

Deposits

Early withdrawal, agreement termination

  • Early termination of deposit’s agreements if under their conditions there is no possibility of early termination (deposit without early termination), namely, for deposits Profitable, Accumulative, Anniversary, Premium, is impossible.

Interests accrual

  • Deposit interest continues to accrue according to the conditions of concluded deposit agreements.
FUIB Online

Online bank services and mobile application are available for customers in standard mode. Some deceleration in online services is probable due to additional overload of connection channels. We are sorry for some inconveniences that can be acquired

єПідтримка

єПідтримка works (support for internally displaced persons applying for IDP status through ДІЯ).

It`s about a monthly targeted cash state aid for internally displaced persons (IDPs) to cover living expenses, including housing and communal services. 

Follow the link for detailed information.

Who can get 2 000 and 3 000 UAH of єПідтримка?

  • Persons who have moved from regions located in the area of ​​military (combat) operations or communities that are under temporary occupation, surrounded (blocked)
  • Persons whose housing has been destroyed or unfit for habitation due to damage and who have applied for reimbursement of relevant expenses, in particular through ACTION.

The list of approved territorial communities can be viewed at the link

To get:

1. Open єПідтримка card in the FUIB Online application or go to step 2 if you already have it.

2. Go to ДІЯ, "Services" section, select IDP Status

3. Apply for IDP status and receive funds by choosing a FUIB card for enrollment.

You can open єПідтримка card at FUIB and apply for IDP payments even if you have previously issued єПідтримка card at another bank.

Persons wishing to apply for IDP status and receive financial assistance by applying to the social protection body, community representative or CNAP, in the application for assistance may specify the details of any FUIB card. Card details (IBAN account number) can be obtained:

  • at FUIB online, select the required card and go to Additional information "and";
  • in Viber via FUIB bot select Main menu / My products / Debit card and get Card details;
  • call the Hotline and say "Get the details of the card" to the voice assistant, and follow the prompts;
  • by contacting the nearest bank branch.
Operating mode of bank branches, ATMs and self-service terminals
  • First of all, we are worried about life and health of our customers and employees therefore our branches are operating in the areas where are is no threat. The list of currently operating branches and ATMs is placed by this reference
    Please note that during the air alarm service in the branches is not carried out.
  • Due to the imposition of martial law in the country, cash collection service of FUIB cannot currently refill ATMs by cash. By the first opportunity our cash collectors will refill ATMs by cash notes. Currently, our online services and mobile application are working continuously. We encourage you to choose secure cashless payments and use them to fulfill your financial tasks online.
  • Payment terminals operate in FUIB branches – the list of operating branches can be vieved at the link. They can still replenish a card of any bank, top-up a mobile operator's number, repay a loan to FUIB, pay utility bills and more.
Payout of the Deposit Guarantee Fund

FUIB is an agent bank of the Deposit Guarantee Fund and makes payments to clients of liquidated banks.

To receive a refund you need:

  • submit an application in the FUIB Online mobile application (More section, Deposit Guarantee Fund button);
  • apply to the nearest FUIB branch (you need to have a passport and individual tax number).

For banks that were liquidated before April 14, 2022, the maximum amount of compensation for one person is 200 000 UAH.

For banks that were liquidated after April 14, 2022:

  • for the period of martial law and three months after its termination or cancellation there is a full refund of deposits of individuals by the Deposit Guarantee Fund
  • in three months after the termination or cancellation of martial law, the guaranteed amount of deposits will be at least 600 000 UAH.

Up-to-date information about the work of our branches is available at the link.

You can get acquainted with the current conditions of making deposits at the link.

Cashback

Now the bank has restored the ability to choose cashback categories and accumulate rewards for purchases. It is also possible to withdraw previously accumulated cashback on a card. Check the available cashback in the "More" tab of the FUIB Online mobile application. We remind you that you can transfer any amount from your card to support the Armed Forces. To do this, after withdrawing the reward, click the SUPPORT ARS button.

Informational support

Responses to your questions you can obtain:

By calling our hot line:

  • +38 096 290 7 290
  • +38 050 290 7 290
  • +38 093 290 7 290
  • +38 044 290 7 290

On bank web site

Also follow our public pages in social media and in messengers for any updates about FUIB activities:

 

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