Actual information about current FUIB activities

The bank is currently working in accelerated mode in order to provide our customers with constant access to bank’s products and services

List of branches and ATMs operating today, on the link.

Select required section

Cash withdrawal Credit cards Loans Debit cards SWIFT transfers and payments Deposits FUIB Online єПідтримка Branches operating mode Deposit Guarantee Fund Cashback Invite a friend Work of the bank in case of blackout Informational support

Cash withdrawal

For card accounts opened with FUIB

Daily limit on the client:

from clients’ accounts in foreign currency (carried out both in foreign currency and in UAH) in the amount not exceeding the equivalent of up to 100 000 UAH
from clients’ accounts in national currency:

on the territory of Ukraine possibly in the total amount of up to 100 000 UAH:
- at ATMs
- at cash desks
- on the cash desks of some supermarkets and petrol stations, which provide option of cash withdrawal (Silpo, Fora, network of petrol stations ОККО and others), it is possible to withdraw cash in the amount up to 6 000 UAH
abroad – equivalent to 12 500 UAH from all client accounts

Monthly limit on the client:

from accounts in foreign currency on the territory of Ukraine and abroad in the amount not exceeding the equivalent of 600 000 UAH
from accounts in national currency from all channels:

on the territory of Ukraine – up to 600 000 UAH
abroad – for 7 calendar days, the equivalent of up to 12 500 UAH for cash withdrawals in foreign currency from all UAH accounts of the client.

Withdrawal of cash from cash registers and ATMs outside of Ukraine:

1.5% + equiv. 4 USD, payment in hryvnias at the NBU exchange rate on the date of commission payment

*Tariff 1% + equiv. 1 USD was valid from 01.06.2022 to 31.07.2022.

For card accounts opened with other banks of Ukraine it is possible to withdraw per day:

in FUIB ATMs:

from cards of other banks – up to 20 000 UAH

at FUIB cash desk:

up to 100 000 UAH per day according to FUIB's tariffs without taking into account the fee of your Bank

Currency exchange

In FUIB Online application you can sell USD or EUR currency

Credit cards

What about my credit limit?

usage of the credit limit has been renewed for active customers now. Limits are calculated individually;
the limit is available for all types of operations, you can view the available limit in the FUIB Online application;
terms of accrual of interest on the debt remain unchanged.

«Splachujte chastynamy» service

registration of the service is temporarily unavailable
all current installments remain unchanged

Extension of cards validity

validity period of all FUIB cards is extended automatically.

Grace period

the grace period for credit cards works in standard mode - the amount owed at the end of the settlement period must be repaid by the payment date of the next settlement period. The terms of the grace period do not apply to cash withdrawals and transfers of credit funds to the accounts and cards of any bank.

Opening a new card

we do not open new credit cards at the moment.

How can the funds be used

Credit card use is available within individually calculated credit limits.
Abroad, settlements (payments for goods, works and services) are carried out within the equivalent of 100 000 UAH per month in total from all UAH accounts of the client.
You can view the available limit in the FUIB Online application.

Important: during the day on the territory of Ukraine, you can withdraw cash from the FUIB account using the cash desk, at an ATM or retail network for the total amount in equivalent up to 100 000 UAH, abroad - equivalent to 12 500 UAH from all client accounts. Limit of cash withdrawal from the account from all channels per month:

on the territory of Ukraine - up to 600 000 UAH
abroad - for 7 calendar days, the equivalent of up to 12 500 UAH for cash withdrawals in foreign currency from all UAH accounts of the client.

You can replenish accounts with your own funds in the following ways:

cashless method (including cards of foreign banks ^NEW!):

- in the FUIB online or Internet banking*
- on the bank's website fast, convenient and online at the link*
- the payment platform PayHub.com.ua at the link*
- FUIB's Viber Bank*

in cash:

through FUIB self-service terminals**
in FUIB bank branches through cash desks**
through self-service terminals of the following partners: Globalmoney, Easypay, City24 - LLC "FC PHOENIX", FC Swift Garant
through the cash desk of branches of any other bank of Ukraine*

*Possible commission on the part of the sending bank when transferring from another bank's account.

** The list of branches and terminals operating on the current date can be found at the link.

Terms of credit card service for the period of martial law

Payments are calculated individually and significantly reduced compared to pre-war times. To reduce the financial burden in the future, we recommend that you do not accumulate debt and make payments in excess of what is currently calculated. Details in FUIB Online app.

Find out more about credit card terms* on the page.

*excluding credit cards issued from June 28, 2022.

Cash loans and loans for the purchase of goods

Drawing up

From September 1 of this year, cash loans are available. You can learn more about the terms of lending and apply on the website page.

Loan holidays

Loan holidays with prolongation (extension) of the term of the loan agreement expire in August. In the future, payments for the usage of loans should be made in full according to the schedule. Loan holidays were provided to owners of cash loans, loans for purchasing goods, and Splachuite chastynamy NEW. Mandatory payment during March-August consisted of interest, monthly commission, and reduced loan body.

Loan repayment

The bank does not apply penalties from March 1, 2020. But we recommend not accumulating debt and making payments in the amount that is comfortable for you.

You can repay loans in the following ways

by credit card of any Ukraine or foreign ^NEW!bank:

in the FUIB online or Internet banking*
on the bank's website fast, convenient and online at the link*
the payment platform PayHub.com.ua at the link*
FUIB's Viber Bank*

in cash:

through FUIB self-service terminals**
in FUIB bank branches through cash desks**
through self-service terminals of the following partners: Globalmoney, Easypay, City24 - LLC "FC PHOENIX", FC Swift Garant
through the cash desk of branches of any other bank of Ukraine*

*Possible commission on the part of the sending bank when transferring from another bank's account.

**The list of branches and terminals operating on the current date can be found at the link.

Debit payment cards

If the payment card term is expired

The duration of all FUIB payment cards is extended automatically

Utilization and availability of money on payment cards

The money on debit payment cards is available for utilization

Important:

During the day you can withdraw cash from the UAH FUIB account:

on the territory of Ukraine - at the cash desk, at an ATM or retail network for the total amount in equivalent up to 100 000 UAH

abroad – equivalent to 12 500 UAH from all client accounts

The monthly limit of cash withdrawal from the account in national currency from all channels per month:

on the territory of Ukraine - up to 600 000 UAH

abroad – for 7 calendar days, the equivalent of up to 12 500 UAH for cash withdrawals in foreign currency from all UAH accounts of the client

during the day from the FUIB account in foreign currencies (except RUB) you can withdraw cash (both in foreign currency and in UAH) through the cash desk, at an ATM for the total amount in equivalent up to 100 000 UAH, the limit per month is 600,000 UAH.

Abroad, settlements (payments for goods, works and services) are carried out within the equivalent of 100 000 UAH per month in total from all UAH accounts of the client.
According to the NBU Resolution, quasi cash transactions (replenishment of electronic wallets, brokerage or forex accounts, payment of traveler's checks, purchase of virtual assets) are prohibited for UAH accounts, transfers of funds to foreign bank cards are also prohibited (cross-border transactions p2p).
For foreign currency accounts, the limit on quasi cash transactions and transfers to foreign bank cards, including through third-party services (cross-border p2p transactions) is allowed for the total amount equivalent to 100 000 UAH per month.
The service of all payment cards out of the border of Ukraine (except russia and belorussia) carried out according to the same limits as on the territory of Ukraine, withdrawals (paragraph 2.1.10.1.7; paragraph 2.2.5.1.6) are fulfilled according to acting bank tariffs.

Utilization of payment cards by citizens of Ukraine on the territory of russia and belorussia

It is impossible to withdraw money from FUIB cards in russia and belorussia.

Utilization of payment cards by citizens of russia and belorussia on the territory of Ukraine

According to the resolution of the National bank of Ukraine, the accounts, which belong to the customers who are citizens of Russia and Belorussia, are blocked. It is possible to unblock these accounts by providing to the bank branches the document, which confirms permanent residence permit or certificate of actual place of registration in Ukraine.

Cash withdrawal is impossible from card on the territory of russia and belorussia

If your card is blocked

If your payment card is blocked and you do not have possibility to submit to the bank office actual documents for reidentification kindly call to the bank’s hot line for unblocking.

Hot line phones:

+38 044 290 7 290
+38 096 290 7 290
+38 050 290 7 290
+38 093 290 7 290

Or call via bank web site

SWIFT transfers and payments

Card transfers

card-to-card transfers are not limited
maintenance of all cards abroad of Ukraine today is carried out without restrictions, withdrawal (paragraph 2.1.10.1.6; paragraph 2.2.5.1.6) in accordance with the current Tariffs of the Bank
cash withdrawal operations from FUIB cards in the republic of belarus and the russian federation are not carried out.

SWIFT transfers

Incoming transfers

Our clients can receive money transfers from friends and relatives to their foreign currency account (EUR, USD, PLN, GBP) via SWIFT transfers. If there are no accounts in the currency of the transfer, the funds will be converted into UAH at the NBU exchange rate on the date of the transaction credited to the client's current account opened in UAH. You do not need to install anything extra to receive funds in UAH accounts abroad
FUIB accounts/cards replenishment operations from the republic of belarus and the russian federation are not accepted

SWIFT transfers are possible in the following cases:

1.the costs associated with the death of citizens, treatment in medical institutions and transportation of patients

2.transfer of funds for education to the accounts of educational institutions of a foreign state

3. on the basis of separate permits of the NBU

4. transfers in favor of diplomatic missions, consular offices of Ukraine abroad

5. between own accounts in another Ukrainian bank

6. to the account of relatives in another Ukrainian bank (relatives - father, mother, stepfather, stepmother, son, daughter, stepson, stepdaughter, grandmother, grandfather, great-grandmother, great-grandfather, grandchildren, great-grandchildren, brother, sister (consanguineous and non-consanguineous), cousins siblings, aunt, uncle, niece, nephew, adopter, adoptee, guardian or custodian, person under guardianship or care, husband, wife)

7. to a special account of the National Bank of Ukraine to raise funds in support of the Armed Forces of Ukraine and/or to the accounts of the Cabinet of Ministers of Ukraine, ministries and other state bodies of Ukraine

8. for the purchase of a number of goods abroad within the monthly limit of 400 000 UAH (equivalent to the official NBU exchange rate). Such goods include body armor, helmets, military and tactical uniforms, military and tactical footwear, protective clothing, optical surveillance devices, unmanned aerial vehicles, sleeping bags, mats and home care products

Western Union / MoneyGram / Ria transfers

International money transfers from abroad are paid:

in UAH, USD, EUR
in cash through the cash register
to the client's card account in the appropriate currency (except russian federation and belarus) or in UAH

Payment of transfers from the russian federation and the republic of belarus, as well as all transfers in RUB are not issued.

Western Union transfers across Ukraine currently not implemented.

Outgoing transfers are not sent by decision of the NBU.

Deposits

Automatic extension of the term of the deposit agreement

For all types of deposits, except Free, Jubilee, and Reliable, it is possible to activate or deactivate the automatic extension function. For the Free deposit, the automatic renewal function is enabled by default, without the possibility of turning it off.

Early withdrawal, agreement termination

Early termination of deposit’s agreements is possible if it is allowed by the terms of the contract.

Interests accrual

Deposit interest continues to accrue according to the conditions of concluded deposit agreements.

FUIB Online

Online bank services and mobile application are available for customers in standard mode. Some deceleration in online services is probable due to additional overload of connection channels. We are sorry for some inconveniences that can be acquired

єПідтримка

єПідтримка works (support for internally displaced persons applying for IDP status through Дія).

It`s about a monthly targeted cash state aid for internally displaced persons (IDPs) to cover living expenses, including housing and communal services.

Follow the link for detailed information.

Who can get 2000 and 3000 UAH of єПідтримка?

Persons who have moved from regions located in the area of military (combat) operations or communities that are under temporary occupation, surrounded (blocked)
Persons whose housing has been destroyed or unfit for habitation due to damage and who have applied for reimbursement of relevant expenses, in particular through ACTION.

The list of approved territorial communities can be viewed at the link.

To get:

1. Open єПідтримка card in the FUIB Online application or go to step 2 if you already have it.

2. Go to Дія, "Services" section, select IDP Status

3. Apply for IDP status and receive funds by choosing a FUIB card for enrollment.

You can open єПідтримка card at FUIB and apply for IDP payments even if you have previously issued єПідтримка card at another bank.

Persons wishing to apply for IDP status and receive financial assistance by applying to the social protection body, community representative or CNAP, in the application for assistance may specify the details of any FUIB card. Card details (IBAN account number) can be obtained:

at FUIB online, select the required card and go to Additional information "and";
in Viber via FUIB bot select Main menu / My products / Debit card and get Card details;
call the Hotline and say "Get the details of the card" to the voice assistant, and follow the prompts;
by contacting the nearest bank branch.

Operating mode of bank branches, ATMs and self-service terminals

First of all, we are worried about life and health of our customers and employees therefore our branches are operating in the areas where are is no threat. The list of currently operating branches and ATMs is placed by this reference.
Please note that during the air alarm service in the branches is not carried out.
Due to the imposition of martial law in the country, cash collection service of FUIB cannot currently refill ATMs by cash. By the first opportunity our cash collectors will refill ATMs by cash notes. Currently, our online services and mobile application are working continuously. We encourage you to choose secure cashless payments and use them to fulfill your financial tasks online.
Payment terminals operate in FUIB branches – the list of operating branches can be vieved at the link. They can still replenish a card of any bank, top-up a mobile operator's number, repay a loan to FUIB, pay utility bills and more.

Payout of the Deposit Guarantee Fund

FUIB is an agent bank of the Deposit Guarantee Fund and makes payments to clients of liquidated banks.

To receive a refund you need:

submit an application in the FUIB Online mobile application (More section, Deposit Guarantee Fund button);
apply to the nearest FUIB branch (you need to have a passport and individual tax number).

For banks that were liquidated before April 14, 2022, the maximum amount of compensation for one person is 200 000 UAH.

For banks that were liquidated after April 14, 2022:

for the period of martial law and three months after its termination or cancellation there is a full refund of deposits of individuals by the Deposit Guarantee Fund
in three months after the termination or cancellation of martial law, the guaranteed amount of deposits will be at least 600 000 UAH.

You can read more about the terms of reimbursement for deposits of liquidated banks by following the link.

Up-to-date information about the work of our branches is available at the link.

You can get acquainted with the current conditions of making deposits at the link.

Cashback

The Bank continues to provide an opportunity to choose cashback categories and get rewards for payments by FUIB cards. In addition, you can accumulate additional rewards using cashback offers from the Bank's partners.

Learn more about all the conditions at the link.

Check the available cashback in the "More" tab of the FUIB Online mobile application.

Withdrawal of remuneration to the card is from 100 UAH. In addition, a tax of 19.5% is withheld.

We remind you that you can transfer any amount from your card to support the Armed Forces of Ukraine. To do this, click the "Support Ukraine" button after withdrawing the cashback.

Promotion "Invite a friend"

The bank is grateful to you that you are staying with us and gives you the opportunity to get a nice bonus for recommending you to become our customer.

Invite your friends to open a "vseKARTA" debit card in UAH or a "vseMOZHU Online" credit card and get a reward!

Send an invitation through the FUIB Online mobile application, section "More." You can also copy the invitation and post it publicly on social networks. The more friends who apply for the card, the more rewards you will receive.

Tell your friends that by becoming a FUIB customer at your invitation, they will also receive a reward together with you. Please note that a prerequisite for receiving a reward is the payment by open card at the invitation from 100 UAH.

Find out all the conditions at the link.

Work of the bank in case of blackout

All FUIB customer support services work as usual.
Even in the event of an emergency power outage, we are ready to respond to your requests.

In the event of a lack of electricity in the branch, the bank provides services in consultation mode, cash operations are not performed at this time.
A list of branches and ATMs that work on the current date, located at the link.
We draw your attention to the fact that there is no service in the departments during the air alert.
List of regular branches of FUIB, which provide a full range of services (according to the department's work schedule) during emergency power outages, see at the link.

FUIB is part of the Power Banking network, which was created at the initiative of the NBU. The network consists of bank branches that will work even in conditions of long-term power outages (thanks to the installation of generators and additional means of communication).
The list of branches that are part of the joint banking network is updated and available at the link. For ease of use, you can save the file to your mobile device and view it even when there is no connection, while keeping in mind that the list can be supplemented and updated.
In such branches, the joint "ATM National Roaming" operates, which provides for the possibility of withdrawing an increased amount of cash from the payment cards of any bank, sufficient to meet current needs and build up a certain amount of cash.

We emphasize that branches of banks included in the network provide only banking services.
Clients of other banks in branches of FUIB, which are part of the Power Banking network, will be able to use the following list of services:

Receiving cash (ATMs/cash registers);
Payments, transfer of funds, depositing cash to the account (PTKS/cash register);
Currency exchange if cash currency is available at the cash desk;
Issuance of banking products and services (cards, accounts, deposits, etc.) and obtaining advice on terms of service.

* you can get a more extensive list of services in your bank branch, check the details in the contact center/bank branches

** you can familiarize yourself with the Bank's tariffs at the link

Informational support

Responses to your questions you can obtain:

By calling our hot line:

+38 096 290 7 290
+38 050 290 7 290
+38 093 290 7 290
+38 044 290 7 290

Call via bank web site

Through the chat in the mobile application via the link

If you have not yet installed the FUIB online mobile application:

Scan the QR code and invite a friend:

On bank web site

Also follow our public pages in social media and in messengers for any updates about FUIB activities: