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Loan repayment holidays
for the period of quarantine!

For the quarantine period, you can arrange the holidays for cash loans and/or loans for the purchase of goods.
It doesn’t cancel loan payments, but temporarily reduce them to decrease the financial burden.

What does it mean?

During the loan repayment holidays, payments will contain only interest on the loan. And repayment of payments on the loan body is postponed and evenly distributed over the number of months remaining until the loan is fully repaid.

Terms of the loan repayment holidays:

  • loan repayment holidays are granted to owners of cash loans and/or loans for the purchase of goods

  • the period of loan repayment holidays – 3 months

  • 4 months or more are left before the loan term expires

  • real interest rate, loan end date, and date of making mandatory payments are not changed

  • for loans without arrears or arrears, the term of which as of 1.03.2020 did not exceed 30 days

If you have 2 or more loan agreements, then you need to register only 1 application. The loan repayment holidays will be applied to all agreements.

Payment calculation example:
10 000 UAH loan for 24 months

The mandatory loan payment consists of:

BEFORE the holidays

DURING the holidays

AFTER the holidays

loan principal:

416,4 UAH

0 UAH

505,93 UAH

monthly commission and interest on the loan:

399,07 UAH

399,07 UAH

399,07 UAH

Total payment amount:

815,47 UAH

399,07 UAH

905 UAH

The loan repayment holidays can be issued only remotely.

Please, fill out the application form below. After reviewing the application, you will receive an SMS or a message in Viber to the phone number assigned to you in PUMB as a financial number.
Applications registered at 16:00 of the current day are considered during the day, after 16:00 – the next day. Applications registered after 16:00 and\or on weekends or holidays will be considered within the next business day. If there were more than 2 holidays and/or days off, the application may be considered within 2 working days

Apply for a loan repayment holiday

Apply

Answers to the questions that you may have

    • How can I connect the loan repayment holidays?

      To connect the loan repayment holidays you do not need to contact the branch, just leave a request on the Bank's Hot Line or fill out the form here.

    • Do I need to go to the branch for the loan repayment holidays?

      No, the loan repayment holidays are issued remotely. You only need to fill out an application on the Hot Line of the bank or fill out the form here.

    • How long is the connection request considered?

      Applications registered at 16:00 of the current day are considered during the day, after 16:00 – the next day. Applications registered after 16:00 and/or on weekends or holidays will be considered within the next business day. If there were more than 2 holidays and/or days off, the application may be considered within 2 working days Upon the establishment of the loan repayment holidays, you will receive a message in Viber or SMS the next business day.

    • How do I know if I have the loan repayment holidays?

      Upon the establishment of the loan repayment holidays, you will receive a message in Viber or SMS the next business day.

    • If I have more than one loan, how is the loan repayment holidays connected?

      It is enough to leave one application and the loan repayment holidays will be established for all available cash loans and commodity loans. If you can pay one of the loans in full, we advise you not to accumulate debt and make payments in a schedule that is convenient for you.

    • Are there any restrictions on the issue of the loan repayment holidays?

      If your loan has only 1, 2 or 3 payments left – the holidays' activation is not possible. There is also a restriction: if there is an overdue debt for more than 30 days as of 01.03.2020, the loan repayment holidays cannot be connected. If you can’t pay the loan in full, we recommend that you pay a reasonable amount to avoid accumulating debt.

    • If I have an outstanding debt, can I issue the loan repayment holidays?

      If the overdue debt has not been repaid yet and as of 01.03.2020 is more than 30 days, then you will not be able to arrange the loan repayment holidays without paying it off. Therefore, repay the debt and after 2 days file a new application.

    • How long and from what period are the loan repayment holidays issued?

      The loan repayment holidays are created for a period of 3 months and begin to be applied from the month of application. That is, if your application for the loan repayment holidays is considered 2 days BEFORE the payment date, then this monthly payment will be reduced and the holiday will be applied.
      If you applied for the holiday AFTER the payment date, then the holiday will not be applied this month but it will operate from the next. If you have not paid the payment for the issuing of the loan repayment holiday and you have a debt – you will need to pay it in full.

    • What will my loan repayment holidays payment consist of?

      During the holidays, you will only pay interest on the loan. Payments on the loan principal will need to be paid after the holidays. These payments will be evenly distributed over the number of months remaining until full repayment of the loan under the terms of the loan agreement. If you have the opportunity, we recommend that you do not accumulate debt and make payments in the amount convenient for you.

    • Where can I find out the loan payment amount?

      The amount of the required payment in the current month can always be seen in PUMB Online, the PUMB chatbot in Viber. After the loan repayment holiday, you will see a new payment size. In fact, the amount of debt will be evenly distributed over the number of months that remains until full repayment.

    • I have a loan with a grace period, will it be extended when issuing the loan repayment holidays?

      The grace period remains unchanged.

    • What will happen after the holidays? How should I pay the loan debt?

      The loan principal, which was temporarily accrued during the loan holidays for payment, will need to be paid later. These payments will be evenly distributed over the number of months remaining until full repayment of the loan under the terms of the loan agreement.

    • Will my agreement be extended?

      The term of your agreement remains unchanged. Payments on the loan principal that you did not pay during the loan repayment holidays will be evenly distributed over the number of months that remain until full repayment.

    • Will the bank accrual interest on the loan during the holidays?

      The mandatory payments within the scope of the loan repayment holidays will contain only interest on the loan. This will allow reducing the financial burden during the period of the loan repayment holidays. Payments on the loan principal will need to be paid after the holidays. If you have the opportunity, we recommend that you do not accumulate debt and make payments in the amount convenient for you.

    • What will happen if I cannot repay the payment in full even with the loan repayment holidays?

      After quarantine ends, you can contact the bank and discuss the terms of the loan restructuring. The Bank will not apply penalties from March 1 to June 30, 2020. But we recommend not to accumulate debts and make payments in the amount that is comfortable for you.

    • Will I be fined if I do not pay?

      The Bank will not apply penalties from March 1 to June 30, 2020.

    • The quarantine was extended, will the bank continue not to charge fines and penalties?

      According to the law, which came out on 17.03.2020 – no fines and penalties are valid until April 30 inclusive. This means that if you did not pay the loan on time, then from March 1 to April 30, fines are not charged.
      Without waiting for changes at the legislative level, the First Ukrainian International Bank (FUIB) extended until June 30 the grace period for customers of individuals servicing cash loans, commodity loans, credit cards and other loans secured by collateral. This means that for those customers who cannot repay their loan payments on time, the bank will not apply penalties and increased interest rates on individuals' loans until June 30, 2020.

    • Where can I repay the loan?

      – Cash:

      you can repay the loan using the Bank’s SSHC and PrivatBank, Box, and EasyPay self-service terminals. For the period from April 1 to June 30, 2020, the payment of funds from any specified SSHC is carried out online and without additional costs.

      – Online:

      you can pay a loan without leaving your home using the PUMB mobile application or at the Bank’s website, using cards from different banks.

  • Such an opportunity exists, because there are restrictions on the connection of the loan repayment holidays:

    • - if you have less than three months left to use the loan. In this case, after quarantine ends, you can contact the bank and discuss the terms of the loan restructuring

    • - if you have arrears for more than 30 days as of 01.03.2020

    • - the program for the automatic provision of the loan repayment holidays does not apply to the loan product under which your agreement is drawn up

    • - we could not consider the application for the loan repayment holidays due to incorrect data. Call the Bank Hot Line. 

    • Does the Bank provide loan vacations on loans secured by real estate or a car?

      Yes, the Bank has developed loan vacation programs for loans that were secured by real estate or a car. In order to arrange loan repayment holidays you need to apply through:

      • - Overdue Debts Department by phone: 044 390 76 99

      • - Hot Line of the Bank by calling: 044 290 7 290; 050 290 7 290

    • What are the terms of the loan repayment holidays?

      For customers who do not have overdue loans, credit holidays are offered for up to 3 months.
      For customers who do not pay the loan on schedule — the Bank decides to reduce payments individually.

    • How to apply for a loan repayment holiday?

      You need to submit an application by calling:

      • - Hot Line of the Bank: 044 290 7 290

      • - Overdue Debts Department: 044 390 76 99

    • How long will it take he Bank to consider my application?

      Consideration of the application lasts up to 3 business days, then a representative of the Bank will contact you and inform your request decision.

    • Is it possible to process loan repayment holidays without visiting the Bank branch (remotely)?

      No, unfortunately, this is not possible. If the Bank approves the application, it is requires to sign several additional agreements. The conclusion of contracts is carried out in the Bank's branches with the personal presence of the borrower.

    • If I have arrears, can I still get a loan repayment holiday?

      Yes, it is possible on individual conditions. After consideration of the application, a representative of the Bank will contact you and tell you on what conditions you can arrange a loan repayment holiday.

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