Мобільний додаток
перейти перейти
  • For private clients
  • For business
  • Persona
  • The bank today
For private clients
For business
Persona
The bank today
+38 044 290 7 2901

Dear ,

Your appeal has been registered!

If there are no additional questions, within a week, the amount will be returned to your card account, about which you will receive an SMS.

However, please note that this amount may be blocked on your account. The acquiring bank (the bank whose ATM you used) within 30-45 days has the right to dispute the operation based on the results of the investigation and analysis of the ATM operation.

In this case, the amount of the dispute will be debited from your card account.

Thank you for contacting us!

Dear ,

Your appeal has been registered!

If there are no additional questions, within a week, the amount will be returned to your card account, about which you will receive an SMS.

However, please note that this amount may be blocked on your account. The acquiring bank (the bank whose ATM you used) within 30-45 days has the right to dispute the operation based on the results of the investigation and analysis of the ATM operation. In this case, the amount of the dispute will be debited from your card account.

Thank you for contacting us!

Application to dispute the transaction at an ATM

The form is for the first request only. It is not used for repeated requests for the same transaction.
General information about a Customer:
Full name*
Full surname, name, and patronymic must be entered
TIN (Tax identification number)*
Phone number*
Email*
Transaction details:
The card number (first 6 and last 4 digits)*
Date and time of the transaction*
Withdrawal amount*
Currency*
The dispute reason*
Please describe the details of the circumstances that caused the need to dispute the transaction*

Feedback