Open Banking is an ecosystem implemented to provide payment service users with more diverse and attractive offers. With Open Banking, users can manage their everyday financial decisions more effectively by using consolidated information about their cash flows and account balances from multiple financial institutions in a single application. At the same time, the implementation of Open Banking positively impacts the development of the financial sector as a whole by increasing competition among payment market participants, improving the quality of payment services, reducing costs, enhancing convenience, promoting financial inclusion, and fostering innovation. A key aspect is ensuring user trust in this new ecosystem, which is achieved through the introduction of rules and mechanisms agreed upon by the National Bank of Ukraine (NBU) and participants in the Open Banking system. From a technical perspective, Open Banking involves the secure exchange of financial data between banks and third-party providers (TPP — Third Party Providers) with the client’s consent, based on API technology.

API (Application Programming Interface) is a set of interfaces that allow third-party services to access banking data and initiate transactions (with the client’s consent) without compromising confidentiality or security.

TPP (Third Party Provider) is a third-party financial service provider that gains access to clients' accounts with their permission.

AISP (Account Information Service Provider) is a provider of account information access services.

PISP (Payment Initiation Service Provider) is a provider of payment initiation services.

Consent Management is a system for managing users’ consents for processing their banking data.

Strong Customer Authentication (SCA) is enhanced customer authentication in accordance with PSD2 standards.

PSD2 (Revised Payment Services Directive) is the updated EU directive on payment services that forms the basis of Open Banking.

Procedure for non-accepted, erroneous, and fraudulent transactions:

Information about scheduled maintenance and emergency situations is posted on the Bank’s page: PUMB maintenance

According to the “Procedure on the organization of Open Banking of JSC “FUIB” as a provider of payment account services for account servicing”, in the event that JSC “FUIB” detects non-accepted, erroneous, improper, or fraudulent payment transactions initiated by a user via a Non-Financial Payment Service Provider (NFPSP) for payment initiation, JSC “FUIB”, if the user is not at fault, shall refund the funds for such transactions to the user. For detected such transactions, JSC “FUIB” may, for the purpose of conducting an investigation, request additional documents from the Non-Financial Payment Service Provider that initiated the transfer. And, if evidence of fault by such a Non-Financial Payment Service Provider is obtained, it has the right to initiate a financial claim against that provider to recover the losses incurred in respect of those payment transactions.

“Information about possible user contact channels regarding transactions initiated within the Open Banking service :”

• Telephone contact +38 044 290 7 290, +38 096 290 7 290, +38 050 2907 290, +38 093 290 7 290, (line for “Persona” clients, line (0 800 501 495) ), operating hours: around the clock (subject to the client completing the authentication procedure);
• Oral or written inquiry at a branch (subject to verification of the applicant/complainant’s identity);
• Social networks (subject to the client completing the authentication procedure);
• Forums (subject to the client completing the authentication procedure);
• QR code in the branch;
• Email [email protected];
• Bank website;
• PUMB mobile application;
• Internet banking or client-bank for corporate clients;
• Postal mail, written inquiries (which are considered under this procedure) to the Bank’s legal address: 4 Andriivska St., Kyiv, Ukraine, 04070;