We are building a culture where every client and every employee feels accepted, heard, and valued.

Accessibility and Inclusivity at FUIB

We are building a culture where every client and every employee feels accepted, heard, and valued.

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How may we help you?

I have a visual impairment

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I have a hearing impairment

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I have a mobility impairment

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Others

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How we ensure inclusivity and accessibility

All our branches are equipped with ramps, convenient entrances, and other accessibility features to ensure barrier-free access

All our employees have completed basic training in inclusive customer service

We are implementing digital services adapted for people with visual impairments and cognitive disabilities

During testing of new products, we consider the needs of all user groups

We are building a culture in which everyone feels respect, support, and a sense of their own value

We communicate clearly and simply, provide accessible and convenient formats, and foster a culture of inclusivity

Find a barrier-free branch Download the file

Program areas

Inclusive space

FUIB has completed the accessibility upgrades of all branches in its branch network

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Live towards

Veterans’ Reintegration Program into Civilian Life

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We are of the same blood

A social initiative saving the lives of injured service members and civilians

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Branch Facilities

External entrance accessibility: Unobstructed entrance, ramp

Internal accessibility: Ramp, elevator

Staff call button outside the building

Automatic door opening button

Elevator: buttons duplicated in Braille

Tactile warning elements on the floor: at the entrance, near the terminal, near the ATM

Audible beacon

Handrails

Crutch holders

Accessible counter

Waiting area

Meeting room

Voice assistant in the ATM

Voice assistant in the terminal (PTKS)

Lowered screen in the terminal (PTKS)

Ability to request a sign language interpreter

Alternative communication channel using a keyboard for inputting information

Text-to-speech from the screen

Visual orientation inside the premises: stickers on entrance doors, tactile floor plans duplicated in Braille

Accessible restroom

Frequently Asked Questions

Barrier-free access means providing equal, unobstructed access to banking services for all clients, regardless of their physical, sensory, or cognitive abilities. It encompasses physical spaces, digital services, information, and communication.
- Physical: barrier-free entrances/ramps, access to teller services and other facilities;
- Digital: website and mobile app designed for all users;
- Informational: accessible formats of documents and explanations;
- Communicational: trained staff providing assistance to clients with special needs.
The bank works to ensure that the website and app are compatible with screen readers, have clear labels, allow keyboard navigation, support text scaling, and feature easy-to-understand forms. This is part of digital accessibility in accordance with widely accepted standards (e.g., WCAG).
The bank aims to install equipment with accessible interfaces, such as voice guidance (Talking ATM), which allows people with visual impairments to use the device independently through audio instructions.
Yes. If needed, the bank can provide information in formats suitable for you: large print, audio, tagged accessible PDF, or even in Braille upon request.
The bank conducts training for staff on inclusive communication, ensuring that every customer receives respectful and proper service regardless of their needs.
You have the following options:

✔ submit a request through the form on the website;

✔ call the bank’s hotline;

✔ write via chat-bot or email.

The bank reviews such requests as a priority and responds in accordance with its accessibility policy.
Yes — if needed, a staff member can accompany the client inside the branch, provide word-for-word explanations, or offer other support according to the level of need.
Yes, at FUIB we provide additional services — for example, upon request, we can provide a sign language interpreter or a consultation via video call. If this is important to you, please let us know when you contact us.

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currency	purchase	sale
USD	43.20	43.80
EUR	50.50	51.20
GBP	57.50	58.90
PLN	11.740	12.040

currency	purchase	sale
USD	43.20	43.80
EUR	50.50	51.20
GBP	57.50	58.90
PLN	11.740	12.040