Barrier-free access means providing equal, unobstructed access to banking services for all clients, regardless of their physical, sensory, or cognitive abilities. It encompasses physical spaces, digital services, information, and communication. 

• Physical: barrier-free entrances/ramps, access to teller services and other facilities;
• Digital: website and mobile app designed for all users;
• Informational: accessible formats of documents and explanations;
• Communicational: trained staff providing assistance to clients with special needs.

The bank works to ensure that the website and app are compatible with screen readers, have clear labels, allow keyboard navigation, support text scaling, and feature easy-to-understand forms. This is part of digital accessibility in accordance with widely accepted standards (e.g., WCAG).

The bank aims to install equipment with accessible interfaces, such as voice guidance (Talking ATM), which allows people with visual impairments to use the device independently through audio instructions.