Cashback stores

Yes, if it doesn't contradict the store's rules, which can be found on its page in Cashback stores. 

Some stores might not support cashback accrual if the item was paid on credit or in installments.

Yes, you will. If it fits cashback accrual rules of a particular store.

It means that we are waiting for our partners to provide the order data. After the partner confirms the order, the cashback amount will be displayed on the Available for withdrawal balance.

Maximum cashback waiting period can be found in the store in Cashback stores section of PUMB mobile app.

Sometimes, it happens, we'll find it. Please create a support request in the chatbot or by calling the hotline: (+38 044 290 7 290, +38 096 290 7 290, +38 050 290 7 290,+38 093 290 7 290).

Add the following order details (and be prepared to confirm them with a screenshot):

• The name of the store where the product was ordered
• Order number
• Order date
• Order amount

You can find the order number in an SMS or e-mail from the store, a partner's account, and a Telegram or Viber chat from the store.

Maximum cashback waiting period can be found in the selected store in PUMB mobile app – Cashback stores section. If the specified period expires and your cashback has Pending status, please contact us via chatbot or hotline at the following numbers: +38 044 290 7 290, +38 096 290 7 290, +38 050 290 7 290,+38 093 290 7 290.

That may happen due to a decrease in the order amount, order cancellation, or return of goods. One store can have a different cashback amount for different items.

If you suddenly receive an incorrectly credited cashback, please contact us via chatbot or hotline at the following numbers: +38 044 290 7 290, +38 096 290 7 290, +38 050 290 7 290,+38 093 290 7 290.

• Order cancellation or return of goods.
• If conditions for cashback receiving are not met.
• Purchase was not made in 1 session, but with a gap (payment for the cart formed in the previous session).
• Refusal to accept cookies on the stores' websites where it is required.
• The store's cashback terms and conditions are not met. You can find this information in the description of each partner.
• The store canceled cashback by mistake. In this case, please write to us in the chatbot and attach a screenshot of the order from your personal account in the store.

Cashback will be credited for all purchases made before the store was deactivated from Cashback Stores section.

You will get cashback at the interest rate that was in effect at the time of purchase.