*currency exchange only in cash
*exchange rates may be different
in individual branches of the Bank
Commercial rate (for debiting transactions in a currency, which differs from account currency)
*currency exchange only in cash
*exchange rates may be different
in individual branches of the Bank
Commercial rate (for debiting transactions in a currency, which differs from account currency)
If you are a victim of financial fraud, you can contact the bank to register an insured event.
In order to register an insured event, you need to take the following steps:
Fixing the fact of fraud in FUIB
Immediately contact FUIB to block the card and record the fact of fraud in any way convenient for you:
· call the hotline
· call online
· write in the chat
· contact the branch
Hotline numbers*:
+38 044 290 7 290
+38 096 290 7 290
+38 050 290 7 290
+38 093 290 7 290
*According to the operators' tariffs
Contacting the Police or Cyber Police (if you are abroad)
Within 5 days from the moment of detection of fraud, apply to the Police with a statement of fraud to obtain an extract from the URPTI (Unified Register of Pre-trial Investigations) or Cyberpolice ( if you are abroad) and receive confirmation of registration of the application with the request number
Registration of an insured event
Within 14 days from the date of detection of fraud (fill in the registration form below)
You can register an insured event if you complete Steps 1.2
The insured event registration
